Simple, honest, no surprises.
Standard orders ship in 1–2 business days from our California warehouses.
Most orders arrive within 3–5 business days across the continental US.
If your pet doesn't love it, we'll refund the order. No need to return the bag.
Shipping
We ship every business day from three warehouses in Southern California. Standard orders arrive within 3–5 business days anywhere in the continental United States. Orders over $49 ship free. Subscription orders always ship free.
Returns & the happiness promise
Every Truelane product is backed by a 60-day happiness promise. If your pet doesn't love something, email us and we'll refund the order. In most cases you don't need to send anything back — pass it along to a neighbor, a shelter, or a friend.
Subscriptions
Truelane Monthly ships the first week of each month. You can skip a month or cancel any time in your account settings — no phone calls, no cancellation fees.